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View the main warranty information for electric bikes and batteries offered by Echo Sports. Select a brand below to access its warranty terms.
Click on a brand to show or hide its warranty details.
Aventon Warranty
- Frame Warranty: Aventon-branded frames and framesets are warranted against defects in materials and workmanship for 2 years from the original purchase date. The original purchaser may extend the warranty on the structural integrity of the frame for life by registering the bike with Aventon within 90 days of purchase. This lifetime warranty is non-transferable.
- Electrical System Warranty: Aventon electrical components, including the motor, controller, display, charger, sensors, electronic control unit (ECU), throttle and lights, are warranted for 2 years. The original battery is warranted for 2 years or 300 charge cycles, whichever occurs first, and is designed to retain up to 75% of its original capacity during this period.
- Component Warranty: Aventon-branded wheels (non-electric hubs, rims, spokes and hardware) are warranted for 2 years. Other Aventon-branded components are generally warranted for 1 year. Normal wear items, such as brake pads, chains, cassettes and certain drivetrain components, are not covered.
- After-Sales Service: To make a claim, dated proof of purchase is required. The customer must contact the authorized Aventon dealer where the bike was purchased, or Aventon in the case of an online purchase. Aventon may repair or replace defective components in accordance with the warranty terms. Labour costs associated with removing or installing parts are not covered, unless otherwise required by law or agreed to in writing by Aventon.
This warranty applies to eligible new Aventon electric bikes purchased in the United States or Canada on or after January 1, 2026. Bikes purchased before this date remain subject to the warranty applicable at the time of purchase.
Bulls Warranty
- Frame Warranty: An extended warranty is often offered on the bike frame, covering manufacturing defects in the frame for a period of 5 years.
- Bosch Electrical System Warranty: The Bosch electrical system, including the motor, battery and other electronic components, is generally covered by a separate warranty. The electrical system, excluding the battery, is covered for 2 years. The battery is covered for 2 years or 500 full charge cycles.
- Component Warranty: Other bike components, such as brakes, derailleurs, wheels and others, may also have specific warranties against manufacturing defects.
- After-Sales Service: Bulls dealers generally offer labour warranties for repairs performed under warranty. This may include free adjustments or repairs for a certain period after purchase.
Velotric Warranty
- Frame Warranty: Velotric electric bike frames are warranted against defects in materials and workmanship for 5 years. For Velotric T1 and T1ST models, the rigid fork is also covered. Paint, graphics, suspension forks and suspension components are not included in this frame warranty.
- Electrical System Warranty: Electrical components, including the motor, throttle, PAS control panel, controller, wiring harness, lights, various modules and sensors, as well as the charger, are warranted for 2 years. The battery is covered for 2 years or up to 300 charge cycles, whichever occurs first, and is designed to retain up to 75% of its original capacity during this period.
- Component Warranty: Major bike components, including the suspension fork, stem, handlebar, headset, brakes (excluding brake pads), crankset, pedals, kickstand, rims, hubs, cassette, derailleur and shifters, are warranted for 1 year. Velotric accessories are also covered by a 1-year warranty. Normal wear items and components from third-party manufacturers are not covered by this warranty.
- After-Sales Service: The warranty applies to the original purchaser and is non-transferable to a subsequent owner. For a warranty claim, the customer must contact the Velotric dealer from whom the bike was purchased. Photos or videos of the defective component may be required to evaluate the claim. Subsequent owners may still contact Velotric customer service for assistance.
Warranty periods begin on the delivery date of the original purchase. Bikes purchased from a dealer must be serviced through their original dealer for after-sales support.
Yulbike Warranty
- Bike Warranty: New Yulbike products are warranted against defects in workmanship and materials for 1 year from the delivery date. The warranty applies only to the original purchaser and is non-transferable.
- Electrical System Warranty: The bike's electrical components are covered by the general 1-year warranty when the issue is caused by a defect in workmanship or materials. Damage caused by improper battery charging, use of a charger not supplied by Yulbike, or installation of electrical components not originally intended for the bike is not covered.
- Component Warranty: Bike parts and components are covered for 1 year against defects in workmanship and materials. Normal wear, damage resulting from an accident, improper maintenance, misuse, modifications or the installation of parts not recommended by Yulbike are excluded from the warranty.
- After-Sales Service: Proof of purchase is required for all claims. The customer must contact Yulbike to obtain a Return Merchandise Authorization (RMA) number and may be required to provide a description of the problem along with photos or videos. If the part is determined to be eligible for warranty coverage after inspection, Yulbike will perform the necessary repairs and reimburse the standard shipping costs incurred to return the defective part. Yulbike will also cover shipping of the repaired or replacement part.
Leon Cycle / NCM Warranty
Warranties for Leon Cycle electric bikes may vary depending on the specific model and purchase conditions. However, warranties offered by Leon Cycle may generally include:
- Frame Warranty: This is often one of the most important warranties, covering manufacturing defects in the bike frame for a specified period, generally 2 years.
- Electrical Component Warranty: This generally includes the electric motor, battery and other electronic components. The duration of this warranty may vary, but it is generally at least one year.
- Mechanical Component Warranty: This applies to non-electrical components such as brakes, derailleurs, wheels and others. The warranty period may vary depending on the manufacturer and model.
- Satisfaction / Money-Back Guarantee: Some manufacturers offer a customer satisfaction guarantee that allows you to return the bike within a specified period if you are not satisfied, in order to receive a refund or exchange.
It is always important to carefully read the warranty terms and conditions provided with your Leon Cycle electric bike to understand exactly what is covered and for how long. It is also recommended that you properly maintain your bike according to the manufacturer's instructions to preserve the validity of the warranty.
Tern Warranty
- Frame Warranty: Tern-branded frames, forks and stems/steering columns are warranted against defects in materials and workmanship for 5 years. This warranty may be extended to 10 years when the owner registers the bike with Tern Care within 30 days of the original purchase.
- Electrical System Warranty: Tern-branded electrical components are covered by the general 1-year warranty against defects in materials and workmanship. Components from third-party manufacturers, including Bosch, are not directly covered by the Tern warranty and are instead subject to the warranty of their respective manufacturer.
- Component Warranty: Other Tern- or BioLogic-branded parts and components are warranted for 1 year from the date of the first retail purchase. Parts from third-party manufacturers, such as Shimano, Suntour or Bosch, are covered according to the warranty terms of their respective manufacturer. Normal wear, routine maintenance and damage resulting from misuse, accidents, improper maintenance or unauthorized modifications are not covered.
- After-Sales Service: Warranty claims must be made through an authorized Tern dealer or distributor. The owner must stop using the product when a defect is discovered and bring the bike or affected part in for inspection, along with proof of purchase. Transportation costs to and from the dealer are the owner's responsibility. If the claim is approved, Tern may repair or replace the defective product or part in accordance with its warranty terms.
The warranty applies to the original purchaser as well as a subsequent owner when that owner is registered in accordance with Tern's online warranty transfer process.
OHM Warranty
- Frame Warranty: OHM aluminum frames are covered by a lifetime warranty against manufacturing defects for as long as the bike remains the property of the original purchaser. This warranty covers the structural integrity of the frame, including welds, tubes and dropout hardware, under normal conditions of use.
- Electrical System Warranty: The electrical system, including the motor, battery management system (BMS), display, wiring harness and other integrated electrical components, is warranted for 2 years. The battery is also warranted for 2 years against manufacturing defects in the cells and casing. Normal loss of capacity resulting from charge cycles is not covered.
- Component Warranty: Mechanical components, including brakes, drivetrain, fork, handlebar, stem and wheels, are warranted for 1 year against manufacturing defects. Wear items such as brake pads, tires, inner tubes, cables, chains and cassettes are not covered.
- After-Sales Service: The OHM warranty is limited to the original purchaser and is non-transferable. For a claim, proof of purchase, a description of the issue and photos or videos may be requested. An approved claim may result in the repair or replacement of the affected part. Parts and labour are covered for eligible warranty claims.
OHM also states that it ensures parts availability for its bikes for 10 years or more.
Electric Bike Battery Warranty
ECHO SPORTS
3-YEAR LIMITED WARRANTY
Electric Bike Batteries with Samsung Cells
DOCUMENT: Commercial Warranty Terms
WARRANTOR: Echo Sports Inc.
TERRITORY: Canada - subject to applicable laws
IN BRIEF: The battery is covered for 36 months only if a diagnostic test demonstrates an actual loss of more than 30% of its original capacity, subject to the conditions and exclusions below. Proof of purchase is required.
1. Purpose and Scope of the Warranty
Echo Sports Inc. ("Echo Sports") provides the original purchaser with a limited thirty-six (36) month commercial warranty on eligible electric bike batteries sold separately by Echo Sports, whether new or refurbished by Echo Sports.
Each covered battery is assembled using Samsung-branded cells. This statement describes the cells used; it does not constitute a warranty provided by Samsung and does not create any contractual relationship between Samsung and the purchaser.
The warranty applies to the complete battery supplied by Echo Sports, including its cells and electronic battery management system (BMS), when a defect results from faulty materials, assembly or workmanship under normal conditions of use.
Essential condition of the commercial warranty: eligibility must be confirmed by a controlled technical test performed by Echo Sports demonstrating an actual loss greater than 30% of the measured initial capacity, meaning a remaining capacity below 70%. A loss of exactly 30%, a perceived reduction in riding range or an estimate displayed by the bike is not sufficient, subject to applicable legal warranties.
2. Warranty Period and Start Date
The warranty begins on the purchase date shown on the invoice and remains valid for 36 months. The original proof of purchase or a legible copy is required.
The period during which Echo Sports retains the battery in order to perform warranty service extends the warranty by an equivalent period, in accordance with applicable laws.
A repair or replacement performed under warranty does not create a new 36-month warranty period. The repaired or replacement battery remains covered for the balance of the original warranty period, plus, where applicable, an extension corresponding to the period during which the battery was in Echo Sports' possession. This provision does not limit applicable legal warranties.
3. What Is Covered
ELIGIBILITY THRESHOLD: A claim is eligible only if Echo Sports' technical testing confirms a capacity loss greater than 30% compared with the battery's original capacity. A loss of exactly 30% does not meet this threshold.
- Electrical failure preventing the battery from providing normal power to a compatible bike.
- Premature failure of one or more Samsung cells, the BMS, internal wiring or internal connections, when the failure is not caused by an excluded event.
- Assembly or manufacturing defects identified through technical diagnosis by Echo Sports or a centre authorized in writing.
- Repair or replacement, including parts and labour, when the claim is approved.
4. Exclusions - Situations Not Covered
IMPORTANT: The following exclusions are separate provisions. They apply only to the extent permitted by law.
- Normal wear and gradual reduction in range or capacity related to age, charge cycles, temperature, carried weight, terrain, tire pressure or assistance mode, when the battery remains functional.
- Damage caused by deep discharge, including a battery left empty or nearly empty for an extended period, or storage that does not comply with the recommendations provided with the product.
- Use of a charger that is incompatible, modified, damaged or not approved for the battery's voltage and chemistry.
- Overloading, short circuits, overvoltage, reversed polarity, improper installation, incorrect connections or use with an incompatible bike, controller, motor or mounting system.
- Water infiltration, immersion, pressure washing, corrosion, excessive condensation, exposure to fire, heat sources, extreme freezing temperatures or any conditions exceeding the intended normal use.
- Impact, dropping, collision, crushing, puncture, cracked casing, torn connector, shipping damage after delivery or any other external physical damage.
- Opening the casing, modification, bypassing the BMS, repair, soldering or any intervention performed by a person not authorized in writing by Echo Sports.
- Intensive commercial use, rental, competition, carrying abnormal loads or use other than normally intended, unless otherwise agreed to in writing on the invoice.
- Theft, loss, vandalism, accident, natural disaster or indirect damage not resulting from a covered defect.
- A battery whose serial number, identification label or security seal has been removed, altered or made illegible, unless the consumer otherwise demonstrates the battery's eligibility.
- Charger, mounting system, lock, keys, external wiring or other accessory sold separately, unless otherwise stated in writing on the invoice.
- A battery included with the purchase of a complete bike, which is governed by the warranty applicable to the bike and not by this document.
5. Required Maintenance and Use
To preserve the safety and service life of the battery, the user must follow the manufacturer's instructions and the recommendations provided by Echo Sports, including:
- use only a compatible charger that is in good working condition;
- recharge the battery regularly and avoid leaving it completely discharged;
- during extended periods of non-use, keep the battery between 20% and 70% charge and periodically check its charge level to prevent deep discharge;
- store the battery in a dry, temperature-controlled and secure location away from direct sunlight and heat sources;
- do not immerse the battery, pressure wash it or open its casing;
- immediately stop using the battery if it is swollen, deformed, unusually hot, damaged, emitting an unusual odour, smoking or leaking.
SAFETY: A damaged lithium battery may present a fire hazard. Never ship or transport it before receiving instructions from Echo Sports.
6. Claim Procedure
- Stop using and charging the battery if it presents a safety risk.
- Contact Echo Sports at 1 877 683-3338 or [email protected] before returning the battery.
- Provide proof of purchase, the serial number, clear photos, the bike and charger models, and a detailed description of the problem.
- At Echo Sports' request, perform any reasonable and safe checks required for diagnosis.
- Wait for a return authorization number and packaging and transportation instructions. No battery should be returned without prior authorization.
- Make the battery available for inspection. Echo Sports may require the bike, charger or certain compatible components when reasonably necessary to confirm the cause of the failure.
7. Diagnosis and Decision
Echo Sports uses a controlled and documented diagnostic method to measure the actual available energy and identify the probable cause of the problem. The diagnosis may include a complete cycle on a test bench, BMS readings, inspection of the cells, voltage and connections, as well as examination for signs of impact, water infiltration, overheating, opening or incompatible use. The results are compared with the nominal capacity indicated on the battery or invoice. Subject to applicable law and any relevant contrary evidence, this diagnosis determines eligibility under the commercial warranty.
If the diagnosis confirms a loss greater than 30% and no exclusion applies, the claim is approved and no testing, diagnostic, parts or labour fees will be charged.
If the diagnosis shows a loss of 30% or less, identifies an exclusion, or cannot be completed due to an unauthorized modification or failure to provide reasonably requested information, the commercial warranty claim is not covered. A testing fee of $59.99 plus applicable taxes will then be charged. No additional paid work will be performed without the customer's prior authorization.
8. Remedy for an Approved Claim
Subject to remedies required by law, Echo Sports determines the reasonable solution based on safety, the nature of the defect, the availability of parts and equivalent products, and the cost of repair or replacement:
- repair the battery;
- replace the battery with an identical product or, if it is no longer available, with a product equivalent in voltage, compatibility and usable capacity;
- to the extent permitted by law, provide a full or partial refund or credit when repair or replacement is not possible.
When repair and replacement are impossible, a full or partial refund or credit may be provided. To reflect the use already received, and unless the law requires another remedy, the partial amount is calculated as follows: actual price paid x number of full months remaining on the warranty / 36. Taxes are adjusted in the same proportion. No amount may exceed the price paid.
This calculation method does not limit the consumer's right to any other remedy or compensation required by applicable law.
A replaced battery becomes the property of Echo Sports. Replacement parts or batteries may be new or refurbished, but must provide functionality and quality equivalent to or greater than the product being replaced.
9. Transportation and Shipping
Unless otherwise required by applicable law, the customer is responsible for the cost and responsibility of transporting the battery to Echo Sports. For an approved claim, Echo Sports covers the reasonable cost of returning the repaired or replacement battery to the customer within Canada. For a claim that is not covered, return shipping costs remain the customer's responsibility and will be communicated before shipment.
Due to regulations governing the transportation of lithium batteries, Echo Sports may require a specific transportation method, packaging or authorized drop-off location. A damaged battery or one considered dangerous may need to be inspected on site or disposed of in accordance with applicable regulations.
10. Non-Transferable Warranty
This commercial warranty is strictly personal to the original purchaser identified on the Echo Sports invoice. It ends with respect to any subsequent owner or user and may not be assigned, transferred or reactivated upon resale, gifting or transfer to another bike, subject to mandatory rights provided by law.
This restriction applies only to the commercial warranty offered by Echo Sports and does not limit any rights a subsequent purchaser may have under applicable law.
11. Limitation of Liability
To the extent permitted by law, Echo Sports is not responsible for loss of use, loss of income, rental costs, lost time, travel expenses, damage to other property or other indirect damages resulting from an event that is not covered or from failure to follow safety instructions. This limitation does not apply where the law prohibits limiting or excluding liability, including in cases of gross fault, bodily injury or the exercise of a right provided by law.
12. Legal Warranties and Precedence of Law
YOUR RIGHTS REMAIN INTACT: This commercial warranty is in addition to applicable legal warranties; it does not replace or limit them.
In Quebec, the Consumer Protection Act provides, among other things, that goods must be fit for the purposes for which they are normally used, remain usable for a reasonable period of time considering the price, contract and conditions of use, and be free from hidden defects. Consumers may have other remedies even after this commercial warranty has expired.
Any provision of this document that is incompatible with a mandatory provision of law shall be deemed modified only to the extent necessary to comply with that law; all other provisions remain applicable.
13. Warrantor Contact Information
Name: Echo Sports Inc.
Address: 550, rue du Marais, Québec (Québec) G1M 3R1
Phone: 418 683-3338
Toll-Free: 1 877 683-3338
Email: [email protected]
Website: www.echosports.ca
14. Battery Identification and Acknowledgement
To be completed or attached to the invoice at the time of sale.
TEST AUTHORIZATION: By submitting the battery for diagnosis, the customer authorizes Echo Sports to perform the capacity test. The customer understands that the test is free if the claim is approved. The customer agrees to a fee of $59.99 plus applicable taxes if the battery has not lost more than 30% of its original capacity or if an exclusion applies.
Customer Name ____________________________________________
Invoice No. / Date ____________________________________________
Model / Voltage / Capacity ____________________________________________
Serial No. ____________________________________________
I acknowledge receipt of these terms and authorize the test described above.
Signature: __________________________ Date: ______________